Training

A service that provides developed training and curriculum programs for all aspects of health care. Professional development builds on existing skill sets and reminds us why we do what we do; while supporting excellence in service delivery. Let us help you maximize client and staff potential. Choose from one of our touchstone workshops which include:

Half Day (all can be delivered more in-depth as full day sessions)
Full Day
Multiple Days
Customized

Half Day Training

(all can be enhanced for full day delivery)

Acquired Brain Injury

Simple anatomy and function of the brain
Terminology, Behaviours, Coaching and Cueing & Epidemiology
Recovery, Rehabilitation & Habilitation
Post Injury - Common Disorders & Helpful Interventions

Assessment Skills

PSW's role in head to toe assessment
Subjective vs. Objective Assessment
Importance of: Observe, Report & Document
Role and Scope of Practice

Boundaries

Impact of Values
Fluid vs. Concrete
Professional vs. Friendly

Client Centered Circle of Care

Who is your client & What is your product
How do you experience a sense of "care"
Trust as the foundation of caring principles

Cognitive Impairment: Managing Challenging Behaviours and Aggression

Top ten challenging behaviours
Causes
Problem solving approach
Importance of the team

Communicating with Difficult People

Communicating through conflict - strategies to deal with different behaviour types
Redirecting negative communication - strategies that work
Assertive tactics for confronting conflict

Communication Disorders: Skills for Effective Communication

Variety of communication disorders
Anatomy of disorders
Strategies for effective communication

Communication in Personal Support: Success is measured as much by how things are done as by what is done

Client centered communication
Impact of time pressures and job stress on communication
Client perspective
Applying positive communication techniques

Compassion Fatigue: Overcoming Exhaustion in Personal Support

Definition
Signs and symptoms
Causes, personal triggers, rescuing behaviours, healthy boundaries
Strategies

Customer Service

Multi-sensory approach
Getting to know your clients
Customer service in the face of illness

Diversity and Equity (can be delivered with Palliative care focus)

Understanding the difference between diversity and equity
Cultural awareness and impact to health care providers
To define what is meant by ethics and ethical dilemmas as compared to what is considered moral, good and/or legal
To explore how our own beliefs, values and cultural background - influence the way we make decisions

Food Management for the PSW

Proper cleaning
Proper food storage
What to do when food appears bad

Infection Control

Microorganisms
Prevention and Control Strategies
Chain of Transmission
Susceptible Individuals
Hand Hygiene and PPE

interRai CHA

Refresher training on Assessment tool, Outcome Measures and Scales & Clinical Assessment Protocols

Introduction to Palliative Care

What is Palliative care vs. End of Life Care
What is End of Life Care
Caring for the Palliative Client
Advanced Care Planning
Understanding Grief
Palliative Care Team - Roles
Overview of the Physiologic Changes
Caring for the "Whole Person" at End of Life

Lifts Transfer & Back Care

Exceptional Care Circumstances
Lift
Transfer
Repositioning
High Risk
Injury Prevention
Body Mechanics

Dementia Refresher

Holistic approach
"ABC" problem solving
Role of the team

Effective Delegation: Developing the Skills and Abilities of Your Team

Personal perspectives on delegation
Scope of practice of the staff
Benefits to the organization
Implement plan for effective delegation

Ensuring Customer Service Satisfaction

Role of a customer service representative
Communication strategies for ‘difficult to service' customers
Problem solving strategies
How to get to a win/win outcome

Marketing

Perfectly Simple Sale
Marketing Dementia and Alzheimer's care

Mission Vision Values - Self Audit

Defining
Refining
Celebrating

Stress Management

9 Stressful types
Assessing your stress level
Your own stress kit

Team Work

There is no "I" in team
Team dynamics
Team personalities & Team strategies that create loyalty

Professionalism and Service Excellence

Role of a customer service representative
Communication strategies for 'difficult to service' customers
Problem solving strategies
How to get to a win/win outcome

Understanding and Preventing Abuse

Defining the circle of abuse and neglect
Strategies to avoid, acknowledge and accept our responsibility
Zero abuse policy

Vital Signs

Temperature, Pulse, Respiration, Blood Pressure
Review of skills and understanding

Full Day Training

Marketing

Prospect Profiling
Overcoming Financial Objection
The close

Medication Administration Refresher for UCP's

Drug use misuse and abuse
7 Rights
Appropriate boundaries

Diabetes for PSW's and Glucometer and Insulin Injections

Understanding the delegated RHPA
Advanced understanding for PSW's regarding diabetes
Hands on experience with glucometer readings and insulin injections

Multiple Day Training

Two-Day Workshops

Strategic Planning Made Simple

Mission Vision Values
Who are we today, who were we yesterday and who do we want to be tomorrow
Strategic Streams, Goal Planning and Outcomes

UCP's and Special Functions ($25.00/participant material fee)

Performing shallow oral suctioning on a client
Cleansing outer cannula for an established tracheotomy
Administering commercially prepared enema to a client
Assisting with the administration of medication such as oral medications, injections, inhalants and ear/eye drops
Assisting with the insertion, cleaning and removal of intermittent catheters
Administering tube feeding to a client

Three-Day Workshops ($15.00/participant material fee)

Medication Administration for UCP's
Life of Leadership
Client Centered Circle of Care
Your Journey Through Dementia Care

Inquire how we can customize training to suite your individual needs!

Customized Training

Sometimes one-hour refresher classes are all that you need (we can repeat these a number of times over the same day and evening) to maximize attendance. Popular topics are - Infection Control, Lifts Transfers and Back Care, Stress Management, Conflict resolution and many more...